Pacific Stack LLC d/b/a Looped.chat Last Updated: 3/23/2026
Please read the following Terms of Service carefully. Pacific Stack LLC d/b/a Looped.chat ("Looped.chat," "we," "us," or "our") requires that all visitors and users of the website at www.looped.chat and the services operated by Looped.chat, including our AI agent Solano (collectively, the "Site" and "Services"), adhere to these Terms of Service (these "Terms"). By accessing or using the Site or Services, you agree — on your own behalf and on behalf of any company or legal entity you represent or for which you access the Site (your "Company") — to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree to these Terms, you are not authorized to use the Site or Services.
We may update these Terms at any time. Changes are effective immediately upon posting to the Site. Your continued use of the Site or Services after any changes constitutes your agreement to the updated Terms. We reserve the right to modify, update, or discontinue any aspect of the Site, Services, or any content, features, or materials within them at any time without prior notice.
You may access and use the Site and Services only if you are at least 18 years of age, and only for your personal use or your Company's own internal business purposes. Any other access or use constitutes a violation of these Terms and may violate applicable intellectual property or other laws.
You may not access, use, or copy any portion of the Site or its content through bots, spiders, scrapers, crawlers, or other automated mechanisms. You agree not to remove or alter any copyright notices, trademarks, or other proprietary legends on the Site. You may not reproduce, redistribute, sell, or exploit any portion of the Site or Services for commercial purposes without our express written authorization.
You represent that all information you provide in connection with your use of the Site and Services is true, accurate, and complete to the best of your knowledge.
Your use of the Site and Services is also governed by our Privacy Policy, the terms of which are incorporated by reference into these Terms. We encourage you to review our Privacy Policy at www.looped.chat/privacy.
All right, title, and interest in and to the Site, Services, and all content — including text, data, graphics, logos, software, and other materials (collectively, "Content") — are owned by or licensed to Looped.chat. The Content is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws. You acquire no ownership interest in the Site or Content by accessing or using them.
If you believe any Content infringes your copyright, you may send a notice to [email protected] containing: (i) your contact information; (ii) identification of the copyrighted work; (iii) the URL or location of the allegedly infringing material; (iv) a good faith statement that the use is unauthorized; (v) your electronic or physical signature; and (vi) a statement under penalty of perjury that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
In connection with your use of the Site and Services, you agree not to:
By submitting any content, information, suggestions, or other materials to us ("Submissions"), you grant Looped.chat an irrevocable, perpetual, non-exclusive, transferable, royalty-free, worldwide license to use, copy, display, distribute, modify, and create derivative works of such Submissions for any purpose. You represent that you have the right to grant this license and that your Submissions are lawful and original.
We take commercially reasonable measures to secure information transmitted to and from the Site. However, we cannot guarantee that transmissions will be completely secure. You are responsible for maintaining the confidentiality of any username and password associated with your account and for notifying us immediately if you discover unauthorized access. We are not liable for any loss or damage arising from unauthorized use of your credentials.
The Site may contain links to third-party websites and may integrate with third-party services, including Google reCAPTCHA and other tools. We do not operate or control these third-party sites or services and are not responsible for their content, accuracy, or privacy practices. Your use of any third-party site or service is at your own risk and subject to that party's terms and privacy policy.
THE SITE, SERVICES, AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NONINFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (B) USE OF THE SITE OR SERVICES WILL PRODUCE ANY PARTICULAR RESULTS; (C) THE CONTENT OR ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE ACCURATE, CURRENT, COMPLETE, OR RELIABLE; (D) ANY DEFECTS WILL BE CORRECTED; OR (E) THE SITE OR SERVICES ARE FREE OF VIRUSES OR HARMFUL COMPONENTS.
IN NO EVENT WILL LOOPED.CHAT, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, OR REPRESENTATIVES (COLLECTIVELY, "REPRESENTATIVES") BE LIABLE TO YOU, YOUR COMPANY, OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, OR SIMILAR DAMAGES OR COSTS — INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SITE, OR THE SERVICES, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF LOOPED.CHAT OR ANY REPRESENTATIVE IS FOUND LIABLE, THE MAXIMUM AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY CALENDAR YEAR WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).
You fully and forever waive, release, and discharge Looped.chat and its Representatives from any and all claims, damages, demands, or causes of action — present or future, known or unknown — arising from or related to the Site or Services.
You agree to defend, indemnify, and hold harmless Looped.chat and its officers, directors, employees, and agents from and against all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) content you submit or transmit through the Site; (b) your use of the Site, Services, or Content; (c) your violation of these Terms; (d) your violation of any third-party rights; or (e) unauthorized use of your account credentials.
We reserve the right to terminate your access to the Site or Services at any time, without notice or liability, for any reason — including unauthorized use of credentials, breach of these Terms, or any conduct we deem harmful. Upon termination, you must destroy any materials obtained from the Site. Provisions of these Terms that are intended to survive termination will remain in effect.
These Terms are governed by the laws of the State of California, without regard to its conflict of laws provisions. Any claim or controversy arising out of or related to these Terms, the Site, or the Services shall be settled by binding arbitration held in Orange County, California, before a single arbitrator, in accordance with the commercial arbitration rules of the American Arbitration Association. Claims shall be arbitrated on an individual basis and may not be consolidated with claims of any other party. Each party shall bear its own costs, and the arbitrator's fees shall be shared equally. Judgment on any award may be entered in any court of competent jurisdiction. You consent to the personal jurisdiction of the courts of the State of California for enforcement of this arbitration agreement and any resulting award.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Looped.chat with respect to your use of the Site and Services. If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Our failure to enforce any provision of these Terms does not constitute a waiver. We may assign our rights under these Terms at any time without notice. You may not assign these Terms without our prior written consent.
The following Supplemental Terms, together with the Terms of Service above, constitute the "Agreement" between Pacific Stack LLC d/b/a Looped.chat and the customer ("Customer") for use of Looped.chat's Services, including Solano.
The term of this Agreement begins on the date Customer subscribes to a paid plan and shall automatically renew on a monthly or annual basis (depending on the plan selected) unless otherwise terminated.
Without Cause. Either party may terminate this Agreement at any time by providing written notice.
For Breach. Either party may terminate this Agreement upon written notice if the other party has materially breached any term and has not cured such breach within thirty (30) days of receiving notice specifying the breach.
Payment Default. Looped.chat may suspend or terminate access to the Services if any payment is delinquent by more than sixty (60) days.
Effect of Termination. Upon termination, Customer's access to the Services will end immediately. Customer shall pay all amounts due through the date of termination. Looped.chat shall issue a pro rata refund of any unused prepaid amounts, as applicable.
Customer represents, warrants, and covenants that:
(a) Customer has obtained and shall maintain valid prior express written consent from each recipient before using the Services to send any text message to that recipient, as required by the Telephone Consumer Protection Act (47 U.S.C. § 227), the FCC's implementing regulations (47 C.F.R. § 64.1200), and all applicable state consumer protection and telemarketing laws.
(b) Customer's consent records include, at a minimum: the date and time consent was given, the method of consent (e.g., web form, written agreement), the specific disclosure language presented to the consenting party, and the identity of the party providing consent.
(c) Customer has scrubbed and will continue to scrub all recipient contact lists against the National Do Not Call Registry and all applicable state do-not-call registries prior to initiating any messaging campaign through the Services.
(d) Customer shall not use the Services to send messages to any recipient who has not provided valid consent, who has opted out of receiving messages, or whose number appears on the National or any state Do Not Call Registry without a valid exemption.
(e) Customer acknowledges that messages sent through the Services may be generated, in whole or in part, by artificial intelligence (including Solano), and Customer is solely responsible for disclosing this fact to recipients as required by applicable law, including any requirements under the FCC's February 2024 Declaratory Ruling (CG Docket No. 23-362) and any subsequent rules regarding AI-generated calls and texts.
(f) Customer is solely responsible for the content of all messages sent through the Services — including AI-generated content — and for ensuring that all message content complies with applicable law, carrier acceptable use policies, and 10DLC campaign registration requirements.
(g) Customer shall register and maintain in good standing all required A2P 10DLC brand and campaign registrations with The Campaign Registry (TCR) through Looped.chat's designated messaging infrastructure provider. Customer acknowledges that failure to maintain valid registration may result in message blocking, carrier fines, or suspension of Services.
(h) Customer's use of the Services shall comply with all applicable laws and regulations, including the TCPA, CAN-SPAM Act, FCC regulations, CTIA Messaging Principles and Best Practices, all applicable state mini-TCPA laws (including but not limited to those in Florida, Texas, Oklahoma, and Washington), and all carrier acceptable use policies.
Consent Attestation. Before initiating any messaging campaign through the Services, Customer must complete Looped.chat's consent attestation process, which requires Customer to affirmatively certify that all recipients in the campaign have provided valid prior express written consent. Looped.chat reasonably relies on Customer's attestation and does not independently verify recipient consent. False or inaccurate attestation constitutes a material breach of this Agreement.
Looped.chat reserves the right to terminate Customer's access without notice or liability if it learns of any noncompliance.
Customer acknowledges and agrees that:
(a) Looped.chat operates as a technology platform and messaging infrastructure provider. Customer is the sender and initiator of all messages transmitted through the Services. Looped.chat does not independently select recipients, determine message content, or make sending decisions.
(b) Customer directs all messaging campaigns, approves or initiates all message sends (including those involving AI-generated content), and bears sole responsibility for compliance with the TCPA and all other applicable telemarketing and consumer protection laws.
(c) Looped.chat's AI agent Solano generates message content as a tool operating under Customer's direction and control. Customer is responsible for reviewing, approving, and ensuring the compliance of all messages, whether human-drafted or AI-generated.
(d) The relationship between Looped.chat and Customer is that of a technology service provider and its customer — not that of principal and agent, joint venturers, or partners. Nothing in this Agreement shall be construed to create an agency or employment relationship between the parties.
Looped.chat reserves the right, in its sole discretion, to:
(a) Immediately suspend or terminate Customer's messaging capabilities, without prior notice or liability, if Looped.chat receives any carrier complaint, TCPA demand, cease-and-desist letter, or regulatory inquiry related to Customer's messaging activities.
(b) Implement and enforce message content filtering, rate limiting, DNC scrubbing, and other compliance safeguards, which Customer agrees not to circumvent.
(c) Require Customer to provide evidence of valid consent for any or all recipients at any time upon request. Failure to provide satisfactory evidence within five (5) business days shall constitute a material breach of this Agreement.
(d) Cooperate fully with any carrier, regulatory, or law enforcement investigation related to Customer's messaging activities, including disclosure of Customer's identity, messaging records, and campaign data.
Looped.chat acknowledges that all custom conversational scripts developed specifically for Customer in accordance with this Agreement are the sole property of Customer.
EXCEPT AS SET FORTH IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPED.CHAT AND ITS SUPPLIERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS — WHETHER EXPRESS, STATUTORY, OR IMPLIED — INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. BOTH PARTIES ACKNOWLEDGE THAT SOFTWARE HAS INHERENT LIMITATIONS AND LOOPED.CHAT DOES NOT WARRANT THAT THE SERVICES WILL MEET CUSTOMER'S REQUIREMENTS OR OPERATE WITHOUT ERROR.
Customer shall defend, indemnify, and hold harmless Looped.chat, Pacific Stack LLC, and their respective officers, directors, employees, agents, successors, and assigns from and against all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or relating to:
(a) Any TCPA claim, class action, or regulatory enforcement action arising from messages sent through the Services on Customer's behalf, including claims based on lack of consent, failure to honor opt-out requests, or violation of DNC rules;
(b) Any carrier fine, surcharge, or penalty assessed against Looped.chat or its messaging infrastructure providers resulting from Customer's noncompliant messaging activities;
(c) Any claim arising from the content of messages sent through the Services, including AI-generated content approved or initiated by Customer;
(d) Any claim related to Customer's failure to maintain valid A2P 10DLC brand and campaign registrations or to comply with carrier acceptable use policies;
(e) Customer's breach of any representation, warranty, or covenant in this Agreement, including the consent attestation provisions.
Pass-Through of Fines and Penalties. Customer acknowledges and agrees that any fines, penalties, or surcharges assessed against Looped.chat or its service providers by carriers (including but not limited to T-Mobile, AT&T, and Verizon) or regulatory bodies as a result of Customer's messaging activities shall be passed through to Customer in full, without markup. Customer shall pay such amounts within thirty (30) days of invoice.
In no event will Looped.chat be liable to Customer for any indirect, exemplary, special, punitive, or consequential damages — including loss of profits — regardless of the legal theory, even if Customer has been advised of the possibility of such damages. This limitation does not apply to losses caused by Looped.chat's gross negligence, willful misconduct, or fraud, or to Customer's indemnification obligations under this Agreement.
If you have questions about these Terms, please contact us at:
Pacific Stack LLC d/b/a Looped.chat Huntington Beach, CA
Email: [email protected]
BY ACCESSING AND USING THE SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY.